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terms, policies & other helpful information

Accepted methods of payment

All prices are listed in Canadian funds (CAD) but may be viewed and/or paid in USD, AUD, EUR, GBP and/or JPY. All major credit cards are accepted via Shopify Payments and/or PayPal. Clients may also pay using ApplePay or Google Pay. Canadian customers are welcome to pay via Interac e-transfer directly from their bank account -- please see instructions at  checkout

Order processing

Just the Goods is an intentionally small-scale operation -- I produce in small batches to provide the freshest product possible, and my assistant is largely responsible for packing and shipping all orders. Please allow an average of 5 – 10 business days for us to prepare your order for shipment. From time to time, especially during busy holiday periods, after a temporary lab closure, or if there has been an unexpectedly high volume of orders for any other reason (i.e. during a global pandemic), your order may exceed this time frame. If you need your order to arrive by a specific date, please let me know before placing your order, and I will do my best to work within your specified time frame — this may involve recommending international overnight shipping via UPS instead of regular mail service.

Shipping, customs, and duty

Just the Goods ships via Canada Post, USPS, UPS, FedEx and Asendia reflecting the real cost of shipping. No handling fee is charged.

By default, all orders within Canada are shipped via Canada Post and include a tracking number. All orders to the US are shipped from the US via USPS as domestic mail and include a tracking number. Parcels to other international destinations travel via the service level selected at checkout. Untracked international surface mail is no longer available.

Just the Goods is not responsible for parcels lost by Canada Post, USPS, the postal agencies of other countries, UPS or FedEx and therefore only provides refunds or re-shipment in cases where the shipping carrier's insurance program successfully awards a claim as per their fraud prevention policies.

Please note that international orders can take longer to reach their destination in a fashion wholly dependent on the speed at which international customs agents grant clearance as part of regular security and/or customs procedures.

Please allow an average of 1 - 5 business days for delivery to the United States after shipping, and 2 – 3 weeks for delivery to other international destinations, or longer for Australia, New Zealand, Singapore, Malaysia, Indonesia, and the surrounding area.

It is the responsibility of each international buyer to know the customs and shipping rules of their own country and all international buyers are solely responsible for any customs or duty charges that might be incurred to receive their product. Just the Goods is not responsible for the collection or payment of any destination charges, including duties, brokerage fees and taxes. All those charges are the responsibility of the buyer.

Please do not ask that your parcel be marked as “gift” - this is illegal for commercial transactions.

Orders returned due to the cost of local import taxes/duty will not be refunded.

Please ensure your shipping address is correct and that your name is presented in a fashion that allows you to retrieve your parcel from your local post office, if needed. Failure to provide an identifiable name may prevent delivery at the discretion of customs and/or postal agents.

Further regarding addresses, Just the Goods can only ship to the address provided, and can not be responsible for any typographical errors including incorrect/incomplete zip codes, or missing apartment/unit/floor numbers, etc. An incorrect address may cause delays in shipping or parcel returns.

Undeliverable USPS orders are directed to JTG's international shipping partner in North Dakota and do not constitute return to Just the Goods in Canada. Costs associated with incorrect shipping information is the responsibility of the buyer -- this includes new e-postage and the service fee charged by the international shipping centre in North Dakota.

If you have accidentally entered the wrong shipping address when placing an order, please get in touch within 24 hours of your purchase so we can make a change on your behalf before your parcel is packed for shipping. Thank you!

Further information about shipping can be found here: https://justthegoods.net/pages/just-the-goods-ships-worldwide-via-canada-post-usps-ups-and-fedex

 

Returns and/or exchanges

If Just the Goods has made a mistake with your (i.e. shipping the incorrect items), or if your order was damaged during shipping, please contact us within 3 days of receipt of merchandise to discuss an equitable solution.

Please note that opened and/or used products are not eligible for refund or exchange for reasons of hygiene.

For your convenience, Just the Goods offers inexpensive samples of almost all Just the Goods and petal, leaf, root. by Just the Goods items items, so I encourage customers to try them before committing to full-sized products to proactively resolve any concern about suitability, etc. To learn more about Just the Goods' "sample first" policy, please visit: https://justthegoods.net/pages/just-the-goods-sample-first-policy

Other products made my other makers and sold by Just the Goods on a retail basis are final sale.

In the very limited event that Just the Goods agrees to a return of items, please know that products must be returned to JTG in excellent, re-saleable condition within 10 business days from the time they were received -- carefully wrap and pack all returns to prevent damage during return shipping. Just the Goods is not Amazon, Sephora, etc., and products have not been priced to absorb the cost of shipping. Just the Goods therefore does not refund the cost of original shipping, and is not responsible for the cost of return shipping.

Product accuracy

Just the Goods attempts to be as accurate as possible when describing and representing products online. However, Just the Goods does not warrant that the product descriptions, images, colours, or other content on our site is complete, accurate, reliable, and current or error free. Please note that natural ingredients can vary in colour from material lot to lot / product batch to batch. Please also note that the colour calibration of different devices/monitors may vary. This statement applies to colour cosmetics sold at this website; all colour cosmetics are final sale. 

Pricing

Just the Goods strives to make natural skin care options as affordable as possible and thus offers pricing that benefits a wide range of customers. The lowest available price is obtained through direct purchase from Just the Goods — think of it as “factory direct”, “manufacturer pricing” or “public wholesale”. Any and all prices, whether online or in-store, are subject to change without prior notice. For more information abou thow Just the Goods products are priced, please visit: https://justthegoods.net/pages/how-are-just-the-goods-products-priced

Sales tax

Purchases within Canada are subject to GST or HST where applicable. An additional retail sales tax of is payable on all transactions within Manitoba.

International residents are solely responsible for any and all taxes, customs fees, and duty charges in their respective countries. Just the Goods will not refund products returned due to refusal to pay international customs fees owing. Returned parcels in this circumstance are considered abandoned.

Product safety

Just the Good’s all natural skin care products have been tested extensively by me, my friends, and an array of regular clients, but I ask that you still use the same precautions you would with any other new skin care product. Please read ingredient labels thoroughly if you have any allergy concerns or other types of sensitivity. If redness, rash or irritation occurs, immediately discontinue use of product and/or consult your physician.

Please note that some essential oils can be quite potent and that, even in small quantities, it is often recommended that they be avoided by children and during pregnancy, particularly during the first trimester. The same is likewise true if you are nursing, have heart disease, high blood pressure, epilepsy, diabetes, or any other health conditions — please seek the medical advice of your health care professional before using Just the Goods products. Please fid a list of products best suited for use during pregnancy/nursing: https://justthegoods.net/collections/pregnancy-nursing-babies-and-children

Just the Goods’ products are not medical in nature and have not been evaluated by Health Canada to treat, prevent, cure, or diagnose any illness or disease.

You should not use any products or information communicated by Just the Goods for the diagnosis or treatment of any disease or medical condition(s). Once again, always seek the advice of a qualified, health care professional if you suspect you have a health condition of any kind.

Just the Goods products are not tested on animals. Just the Goods is certified cruelty-free by the Leaping Bunny Program and is an official partner of Humane Society International.

Product longevity

Just the Goods uses fresh, natural ingredients without the use of artificial preservatives. Due to the nature of these ingredients, it is recommended that products be used within 4 – 6 months of receipt, even though some products may last considerably longer. For more information, please visit: https://justthegoods.net/pages/how-long-do-just-the-goods-products-last

Please note the date stamped at the bottom of products is the date the product was handmade. It is not an expiry date.

Medical disclaimer

The contents on this site are for informational purposes only, and should never be a used as a substitute for seeking the advice of a medical professional. No content or products on this site is intended to diagnose, treat, cure or prevent any disease or condition. Just the Goods assumes no liability for any claims arising out of the misuse, allergic reactions, or any injury suffered with the consenting use of the products offered on this site. By placing an order with Just the Goods, you acknowledge this policy and release us from any liability if such a situation should arise.

Indemnification

You agree to defend, indemnify, and hold Just the Goods harmless from and against any and all claims, damages, costs, and expenses, including legal fees, arising from or related to your use of Just the Goods products sold via Just the Goods and/or its retail partners.

Intellectual property

Just the Goods kindly asserts that all Just the Goods content/materials found online and in real life should not be used without prior consent. I’ve worked hard to produce everything associated with Just the Goods and, as much as I respect the work of others, I hope you will respect me. 

Individuals are advised to be wary of any website claiming to be Just the Goods that is not hosted at www.justthegoods.net.

Wholesale enquiries

Just the Goods regrets that it is unable to add new wholesale partners at this time. For further information, please visit: https://justthegoods.net/pages/wholesale

Private label enquiries

Just the Goods regrets that it is not open to working with other skin care and cosmetics brands at this time.

Non-profit and other fundraising enquiries

Just the Goods privately supports a number of Winnipeg-based grassroots organizations committed to decolonization, furthering human rights, environmental protection, and increased access to the arts. As such, Just the Goods is unable to extend support beyond this immediate geographical region. Just the Goods is unable to make contributions to wedding socials or other private for-profit events.

Privacy

Just the Goods fully respects the privacy of visitors to this web site. Mailing addresses are used only to ship the orders placed at this website. I will never sell, rent, or trade customer information to any third parties, nor do I store any information unnecessarily because it’s creepy. Just the Goods does not send unsolicited emails. Customers who willingly opt-in to communication via newsletter are contacted infrequently (3 to 4 times per year) and always have the chance to opt out of future messages. If you have created a customer account and decide you'd like to delete it, please feel free to do so. If you're unable to do so directly, please contact me and I'll do it for you.:

Further information

If you have any questions about any of Just the Goods products, please ask! I’m more than happy to help! Please click one of the contact links at the top or bottom of any page of this website, or get in touch via social media DM. 

Thanks and all best,
Milena