Refund policy

Just the Goods cares about your satisfaction. If you experience a problem with your order, please contact me by email (contact@justthegoods.net) within 3 days of receipt of merchandise and I’ll be happy to discuss an equitable solution. 

Please note that Just the Goods products are made-to-order. Opened and/or used products are non-returnable for reasons of hygiene. For your convenience, Just the Goods offers inexpensive samples of almost all available items, so I encourage customers to try them before committing to full-sized products if there is any concern about suitability, etc. Other products sold, but not handmade by Just the Goods, are final sale.

In the limited event that Just the Goods agrees to a return of items, please know that products must be returned to JTG in excellent, re-saleable condition within 10 business days from the time they were received -- carefully wrap and pack all returns to prevent damage during return shipping. Just the Goods is not Amazon, Sephora, or any other large multinational corporation and can not absorb the cost of shipping. Just the Goods is therefore unable to refund the original cost of shipping and is not responsible for the cost of return shipping.

No returns are available to customers in the United States at this time due to the challenges associated with navigating trade between Canada - United. All sales to customers in the US are final. Thank you.