Hello and thank you for your interest in handmade skin care by Just the Goods!
I am truly grateful for the many orders that continue to flow in every hour of every day -- I must admit, however, that this enthusiastic interest has become a lil' bit overwhelming
Just the Goods was formed almost 8 years ago as a part-time side-project to share the results of my personal research into safer plant-based and cruelty-free skin care. When I decided to launch beyond my circle of friends, I intentionally established public wholesale rates because I wanted to provide an affordable alternative to what I still perceive as unreasonable luxury branding in the world of natural skin care and cosmetics. I did the math and realized that yes, I could still make a modest living, and thus began my one-person eco-feminist anti-capitalist operation. Late 2013, I realized Just the Goods was becoming more popular than anticipated, so I decided to follow that excitement and make it my full time occupation. Since then JTG has continued to grow, particularly now that I am able to offer US clients more affordable shipping via USPS instead of international shipping via Canada Post.
Over the course of the past 3-4 months, orders have increased at a rather staggering rate. If I work 80 - 90 hours per week, I'm able to handmake enough product to ship anywhere from 150 - 200 orders on a weekly rotation, and I've been doing that quite consistently since September, but my body is really starting to protest. And, having reached the 200+ orders per week mark, I know I need to make some changes.
Yes, I have explored hiring someone to work with me, but I've discovered that the time it takes to find, train, and coordinate with someone is actually time I don't have. So, for now, I think the best option is to continue working alone, but to reinforce that Just the Goods is a one-person --- I dare say "artesinal" -- project committed to staying small and operating on a human scale. This means that I will continue to work as quickly as I can, but that I will also acknowledge my need to sleep, eat, and spend personal time with people I care about for the sake of my physical and emotional health, both of which are currently in decline.
If I decide that I have no option but to hire someone, please know that I will be obliged to raise prices, which is something I've worked *very hard* to avoid over the past 8 years, especially when the Canadian Dollar dropped in relation to the US Dollar. In the interim, I'll be taking these steps:
- Most orders will continue to be shipped within 5 - 7 business days, but some may take as long as 2 weeks to ship... hopefully not, but it could happen, so please accept my apologies in advance
- I will not be able to resume local pick up services
- I will not be able to undertake any custom orders, which includes modifying existing formulas
- I will no longer be able to manually calculate alternative shipping rates as the rates on the website are very accurate and the best available for the service speeds they offer
- I will sadly not be able to reply to all email messages (especially not those requesting free samples and/or coupon codes)
- My response time to other messages will inevitably become much slower than it has in the past
- I may start to remove some products/format variants from my catalogue of 150+ products
Since I currently work 7 days per week, every week, I'm going to do my best to take Thursdays off for sleep, exercise, friends, etc., as I've realized that the only way I can legitimately facilitate self-care for others is to ensure I take care of myself, too.
Thank you for making Just the Goods possible, and thank you in advance for your understanding. Please know that it has taken me a very long time to not only share my experiences, but to recognize how important it is to make these and other changes. I don't take these decisions lightly and I offer this behind-the-scenes look because I'm learning that acknowledging vulnerability is not only healthy and healing, but an important challenge to the normative self-exploitation of capitalism.